Ruilen en retourneren
Refunds, returns, and exchanges
Our sofas have 1 year manufacturers warranty. If there is a manufacturing fault then it can be repaired. If the fault is unrepairable then the item will be replaced.
We accept returns & excanges up to 1 Week days after delivery, if the item is unused and in its original condition, UNOPENED and we will refund the full order amount minus the shipping costs for the return.
The customer must always check if the the delivered item is complete and undamaged.
In the event that your order arrives damaged in any way, please text/ WhatsApp, email us as soon as possible at [email protected] with your order number and a photo of the item’s condition.
The customer must sign the delivery note that he have recieved it in good Condtion.
Any claim other than manufacture fault after accepting the item will not be entertained.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].